cloud360network E-commerce Return Policy
At cloud360network, your satisfaction is our priority. This policy outlines the terms for returning or exchanging products purchased from our online store, covering all our categories, including fashion, baby, and network hardware.
1. Return Window 🗓️
You may initiate a return for most items within 7 days from the date of delivery.
To be eligible, your return request must be submitted within this 30-day period.
Holiday Exception: Returns for items purchased during the holiday season (e.g., November 1st to December 31st) may qualify for an extended return period. Please check the website's banner or holiday FAQs for specific dates during those times.
2. Eligibility Criteria (Condition of Item)
For an item to be eligible for a refund or exchange, it must meet the following conditions:
| Category | Eligibility Requirements | Exclusions (Non-Returnable) |
| General Products (e.g., Network Hardware, General Fashion, Baby Items) | 1. Unused and Undamaged (must be in the same condition you received it). 2. Original Packaging and Tags (must include all original tags, manuals, accessories, and be in the original box/packaging). 3. Proof of Purchase (must have an order number or receipt). | Personalized/Customized items (e.g., engraved network panels or custom-printed apparel). Clearance or Final Sale items (as explicitly marked). |
| Intimate or Health-Related Apparel (e.g., swimwear, underwear, certain baby items) | Can only be returned if the original hygiene seal or security packaging is unbroken, unopened, and unused for sanitary reasons. | Items where the hygiene seal is removed or the product has been worn/used. |
| Software/Digital Products | Non-returnable and non-refundable once the license key has been accessed, downloaded, or activated. | All digital software. |
Only products purchased directly from the official cloud360network online store are eligible for returns under this policy.
3. The Return Process
Follow these simple steps to successfully return your item:
Contact Customer Support: Email us at support@cloud360network.com or use our Live Chat feature. Provide your Order Number and the reason for the return (e.g., wrong size, defective, no longer needed).
Receive Shipping Label: Our team will review your request and, if approved, will provide you with a prepaid return shipping label via email.
Securely Pack the Item: Place the product(s) back into the original box/packaging. Include any necessary documentation, such as the original packing slip or a printed copy of your return confirmation email.
Ship It: Attach the prepaid shipping label and drop the package off at the specified carrier location.
Return Address: (The specific return address will be provided on the prepaid shipping label generated for your return.)
4. Refund or Exchange Options & Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Full Refund: Approved refunds will be processed and applied to your original payment method within 5-10 business days.
Exchange: If you requested an exchange for a different size or color (subject to inventory availability), the replacement item will be shipped once the original item is processed and approved.
Store Credit: In some cases, or upon request, a store credit may be issued for the full value of the returned item, which can be used for future purchases on our site.
5. Shipping Costs
| Situation | Shipping Cost Responsibility |
| Returns due to our error (Damaged, Defective, or Wrong Item) | Seller-Paid (cloud360network covers the full cost by providing a prepaid label). |
| Returns due to Customer Reason (Changed mind, wrong size/color ordered) | Customer-Paid (The cost of the prepaid return label will be deducted from your final refund amount). |
6. Damaged or Defective Items (Hassle-Free Guarantee)
If you receive a damaged, defective, or incorrect item:
Report Immediately: Contact us within 7 days of delivery.
Provide Proof: You may be asked to provide clear photographs or a short video of the defect or damage.
Resolution: We will promptly send you a prepaid return label and offer a hassle-free replacement or a full refund, including any original shipping charges. You will not be responsible for any return shipping costs in this situation.
7. Contact Information
For any questions about our return policy or to initiate a return, please contact our dedicated Customer Support team:
Email: info@cloud360network.com
WhatsApp Live Chat: Available on our website during business hours.
