Delivery Policy
Cloud360 Network ("Cloud360" or "we") is committed to delivering our services and products in a timely and efficient manner. The following delivery policy outlines our procedures and guidelines for delivering our services and products.
Service Delivery
1. Service Activation: Cloud360 will activate your services within [timeframe, e.g., 24-48 hours] of receiving payment and completing the setup process.
2. Service Uptime: Cloud360 guarantees an uptime of [percentage, e.g., 99.9%] for our services, excluding scheduled maintenance and unforeseen circumstances.
3. Technical Support: Cloud360 provides technical support via [support channels, e.g., phone, email, chat] during [support hours, e.g., 24/7].
Product Delivery
1. Shipping: Cloud360 uses [shipping carriers, e.g., USPS, UPS, FedEx] to deliver products.
2. Delivery Timeframe: Products are typically delivered within [timeframe, e.g., 3-7 business days] of shipment.
3. Tracking Information: Cloud360 provides tracking information via email once products are shipped.
Delivery Failure
1. Failed Delivery: If delivery fails due to incorrect address information or customer absence, Cloud360 may charge a [fee, e.g., ₦7,000] re-delivery fee.
2. Lost or Damaged Products: Cloud360 is not responsible for lost or damaged products during shipping. However, we will work with the shipping carrier to resolve the issue.
Cancellations and Refunds
1. Cancellation Policy: Cloud360 has a [timeframe, e.g., 30-day] cancellation policy for services. Cancellations must be made in writing via email.
2. Refund Policy: Refunds will be processed within [timeframe, e.g., 5-7 business days] of cancellation.
By using Cloud360's services and products, you acknowledge that you have read, understood, and agree to our delivery policy.
Contact Us
If you have any questions or concerns about our delivery policy, please contact us
